What should I do if I'm having trouble accessing my employee e-mail, web applications, or computer?

First verify you are using the correct user name and password when attempting to log into your account. The standard user name convention for faculty and staff is "firstname.lastname" (e.g. john.smith). If you are still unable to log in, you should try resetting your account password. To do this, go to https://portal.uwex.uwc.edu/reset/, enter your User name, and answer two of the security questions you previously choose. If you answer the security questions correctly a page will display where you can select a new password.

If you have never used this utility, click on the link labeled "First time user?" Initially you will need to authenticate providing the personal information requested. If the information you entered matches your Human Resources file, you will be prompted to Select 3 to 5 security questions and answers. Once you have completed selecting and answering your security questions a page will display where you can select a new password. If you are still unable to log in with your account, please inform the Service Center by selecting one of the 3 options listed under the "Get Support" heading to the left of this FAQ.

Faculty FAQ: