all

Yes, by following the steps provided in How to forward email in Outlook 365 you can easily have mail redirected to any account you choose.

Students that had UW Colleges Campus accounts before August 7, 2013: Microsoft's migration process separated your Outlook mail account from your SkyDrive. Your SkyDrive is now accessed through your Personal Microsoft Account which can be logged into with the same email address and password as your UW Colleges Outlook 365 Account. See This Video for more information.

Any News item can be "Dismissed" by the user.  Instructors or students who dismiss a News item from their Course Homepage in Desire2Learn can go into the News tool and Restore the item to News if need be.  If your News widget is getting full of old news items that have already been read, dismiss them.  They can always be restored if need be.

The D2L Course Request Form is now available for the Winterim, and Spring 2013 terms.

D2L Course Requests must be submitted via the web form: http://insttech.uwc.edu/d2lcourserequest.aspx

NOTE: If one of your courses is not listed on the D2L Course Request Form:

  1. Contact your campus Student Services Office to verify you are listed as the instructor of record in PRISM. If you are not listed as the instructor of record in PRISM the course will not be available to you on the D2L Course Request Form.
  2. If Student Services must add you as the instructor of record in PRISM for a particular course, please allow 24 hours for the course to become available on the D2L Course Request Form.
  3. Only submit a D2L Course Request to the Service Center if you have completed items one, and two above and the course is still not listed on the D2L Course Request Form.

CITS Instructional Technology team staff will not begin activating D2L Course sites until at least November 12 or 13, 2012. Site activation priority will be given to Winterim courses.

We are happy to answer any general questions you may have about physical computer operations or software recommendations; however, our support for these devices is limited in a number of ways. Unfortunately, the Central IT Service Center does not support the personal computers of students, faculty, or staff unless support is needed for an application being run in direct relation to work activities (e.g. Citrix). The computers we do support are located in the city of Madison in a variety of locations including the Extension buildings on Lake St., Charter St., and Lowell Hall. All of the computers we support have an asset tag on them that says "Property of UWCX" followed by a series of characters beginning with "ADM-" The location of the sticker may vary but unless this sticker is present on the machine, we do not support it.

If your computer has another prefix on it such as "ONL" or "MNT" it probably belongs to the corresponding campus and you will need to contact them in order to get your computer repaired. Those who are working in the UW-Extension county offices will need to contact your county IT people for physical computer issues. If you feel as though your issue is NOT a local workstation issue, feel free to give us a call or send us an e-mail so that we can make a better determination.

Remote Email Access

UW Colleges and UW-Extension faculty and staff can access their campus Email via Office 365 from any computer with an active Internet connection. To log into your campus Email account, open the web page cits.uwex.uwc.edu/email. When the page opens, click the Office 365 button. When prompted, enter your complete Email address as your User name (e.g., first.last@uwc.edu, first.last@uwex.edu, first.last@uwex.uwc.edu) and your password.

For information about Office 365 web browser compatibility, review the Office 365 section of CITS public KB document: kb.uwex.uwc.edu/page.php?id=42468.

Remote access to your files and folders stored on the UW Colleges and UW-Extension network

  1. Remote access to your files and folders on your personal network folder (aka: Home drive, Z:\drive)
  2. Remote access to your files on a shared network folder (e.g., work group folder or department folder)
  3. Remote access to your files and folders stored on the local hard drive of the computer in your office
  4. Related Knowledge Base documents

If you have a problem or question please contact the UW Colleges & UW-Extension, Central IT - Services Center.

Phone
Local: 608-262-5034
Toll Free: 888-893-9892

Web Form
http://cits.uwex.uwc.edu/service-center-web-form

 

Devices running Windows 8 or Windows 10 include a built-in antivirus product, Windows Defender.  If you are using an older version of Windows Microsoft provides a free antivirus product, Windows Security Essentials, which can be downloaded from their website.

To add a Skype contact on Lync (Skype for Business), or vice versa, follow this link. The document will give you full instructions on adding and communicating with contacts on Skype and Skype for Business.

To download this file click on the link: UWCDates. Then follow these instructions to add the UW Colleges dates to your Outlook Calendar.

When you see this dialog box in Windows Explorer, double-click on the calendar file.

calendar

The "Add Holidays to Calendar" dialog box will appear. If you don't see it, check the task bar. It might be there as an Outlook choice. Click on Outlook and you will see two choices, Outlook and "Add holidays to Calendar." Select "Add Holidays to Calendar." Note: Outlook will be trying to open, but will not while that dialog box is waiting for your response.

calendar

calendar

Put a check-mark in the checkbox next to the holidays and click on OK - the entries will automatically be added to your Outlook calendar. Note that there will be two files, one for each academic year.

calendar

UW Colleges 2013-2014 and 2014-2015 Academic Events will be added to your calendar and include:

  • Start and End of Contract for faculty
  • Start and End of Classes
  • Holidays
  • Spring Break
  • Exam Schedules

You must have authorization to access PRISM, to obtain authorization you must complete a PRISM Authorization Form. This form is available from your campus Student Services Office.

  • Read the FERPA statement on the form.
  • Complete and sign the top section of the PRISM Authorization Form.
  • Return it to your campus Student Services Office.
  • You will receive an email with confirmation of authorization to use PRISM.
    Please Note: To log into PRISM use your campus network ID and password.

If you're still having problems with any part of Office 365, there are several resources available to you.

UW Colleges student e-mail is located at cits.uwex.uwc.edu/email,. Make sure you have completed the first-time user setup by clicking the First-time user? link on the e-mail log-in page. If you have lost your password, follow the Forgot your password? link on the login page. If you are still having trouble, please contact the Service Center. If you are a previous student who has not used your e-mail within 2 semesters, your e-mail account has been removed and cannot be accessed.

Here is a short article on some basic steps published by DoIT.

How to recognize phishing email messages, links, or phone calls

Phishing email messages, websites, and phone calls are designed to steal money. Cybercriminals can do this by installing malicious software on your computer or stealing personal information off of your computer. Cybercriminals also use social engineering to convince you to install malicious software or hand over your personal information under false pretenses. They might email you, call you on the phone, or convince you to download something off of a website.

What does a phishing email message look like?

Here is an example of what a phishing scam in an email message might look like:
phishing email

  • Spelling and bad grammar. Cybercriminals are not known for their grammar and spelling. Professional companies or organizations usually have a staff of copy editors that will not allow a mass email like this to go out to its users. If you notice mistakes in an email, it might be a scam. For more information, see Email and web scams: How to help protect yourself.
  • Beware of links in email. If you see a link in a suspicious email message, don't click on it. Rest your mouse (but don't click) on the link to see if the address matches the link that was typed in the message. In the example below the link reveals the real web address, as shown in the box with the yellow background. The string of cryptic numbers looks nothing like the company's web address.
    URL phishing
    Links might also lead you to .exe files. These kinds of file are known to spread malicious software.
  • Threats. Have you ever received a threat that your Hotmail account would be closed if you didn't respond to an email message? The email message shown above is an example of the same trick. Cybercriminals often use threats that your security has been compromised. For more information, see Watch out for fake alerts.
  • Spoofing popular websites or companies. Scam artists use graphics in email that appear to be connected to legitimate websites but actually take you to phony scam sites or legitimate-looking pop-up windows.
  • Cybercriminals also use web addresses that resemble the names of well-known companies but are slightly altered.
  • Alarmist messages and threats of account closures.
  • Promises of money for little or no effort.
  • Deals that sound too good to be true.
  • Requests to donate to a charitable organization after a disaster that has been in the news.

Adapted from these sites:

http://www.microsoft.com/security/online-privacy/phishing-symptoms.aspx and http://www.microsoft.com/security/online-privacy/phishing-scams.aspx

Other FAQs about phishing: http://www.microsoft.com/security/online-privacy/phishing-faq.aspx

Click on the link below for the Mobile Training Lab "Terms of Use", and instructions for reserving the MTL.

MTL_Mobile Training Lab

For those that use both an iPad and a PC here is how to transfer files between the two devices.

Users can set them up to send either and email or an SM message to their phone when changes take place in Discussions, Grades, Dropbox, News and Quizzes.  When setting up notifications it is important to understand that the emails come from a non-active email account in Desire2Learn (helpldesk@uwc.edu,) not from your instructor or students.  Please do not reply to the email. 

When setting up notifications there are several options including; when they are sent to you, which courses you include, what information is included, and again, if it is an email or SMS message that is sent.  Note these SMS messages count against  your text message account, so if you have a limit per month consider whether or not you want to have these notifications sent every day to your phone.

If you have any questions about Notifications and how to set them up, you can learn more by logging into Desire2Learn and going to: Notifications

In the Discussions area in D2L, you may not see a place to click to upload a file into your class discussion. This is likely due to your browser pop-up blocker settings. To fix this, simply hold down the CTRL key to bypass the pop-up blocker and display the Add File window in its entirety.

Questions pertaining to enrollment or financial information should be directed to your campus Student Services department.

SharePoint sites are available through the links found on the SharePoint Sites page. You'll find links to our most used SharePoint locations. Note you'll need have Actiive Directory network credentials in order to access most of the sites.

Unofficial transcripts are no longer offered from the PRISM system. Official transcripts can be ordered.

When Central IT receives a request to modify an employee's accounts (AD, E-mail etc.) due to a name change, the change must be verified with that employee's Human Resources office staff prior to completion of the request.

Once the name change has been verified by the employee's Human Resources office and HR has updated the employee's data in the HRS system, Central IT staff can then proceed to modify the employee's accounts. Please submit a request using the web form or give us a call to request the change once it's been verified on the HR side.

Human Resources Office contacts:

Human Resources Office Sharepoint Site

If you are unable to login to any of our systems, please be sure you have applied to a UW Colleges campus or UW Colleges Online. Be sure you have waited at least 24 hours after receiving a letter of acceptance and have completed the first-time user setup process.

If you do not see your class in D2L, please first contact your professor and ask whether or not they have the site set up. If it is, please contact us via our Get Support page.

Regarding student personal computers, Central IT supports internet browser related issues and access to our online systems. Central IT will not support hardware related issues for personal computers.

Identity theft: How to recognize it and what to do about it

Published: June 11, 2012 by DoIT

It's your identity, and you can keep it safe. Learn how to avoid identity theft, recognize that it has occurred, and recover if your identity is stolen. Click on title.

Faculty and Staff Email Services

The Central Exchange email system is provided for the use of all UWCX faculty and staff, is the official email address provided by the University, and is the only email address that will be used for sending official announcements and notifications. Email services provided are:

  1. Appropriate amount of storage to support business operations
  2. Support for Internet browsers
  3. Ability to synchronize mailboxes with mobile phones via ActiveSync or IMAP and Blackberry devices via IMAP
  4. Supports email messages (including attachments) up to 50MB
  5. Spam and virus filtering
  6. Folders to organize email
  7. Global Address List of faculty, staff, and students

 

Student Email Services

Email is made available for students to support learning and for communication with the University and other students. The official email address for students is the email address provided by the University. The official email address is the only email address that will be used for sending students official announcements and notifications, and is the address faculty will use to communicate with students. A student's access to email will be removed if the student has not registered for a class for the previous 4 semesters. The parameter for disabling a student's account is directly tied to the timeline established by Student Services department for registration through the Student Information System.

UWCX student email services are provided using Office 365. Email sent to a student's UWCX email address is forwarded to the student's Office 365 mailbox. The student's UWCX and Office 365 email accounts are created during the registration process. Office 365 provides students with the following email services:

  1. 50GB of email storage
  2. Support for Internet browsers
  3. Ability to synchronize mailboxes with mobile phones via POP or IMAP and Blackberry devices using IMAP
  4. Supports email messages (including attachments) up to 20MB
  5. Spam and virus filtering
  6. Folders to organize email
  7. Directory of faculty/staff and students
  8. 25GB of secure online private storage known as the SkyDrive Pro

If a student prefers to receive their email at their personal address, they can forward their Office 365 email address to their personal email address.

Click the following link to view a short video about Blackboard Collaborate

Blackboard Collaborate video.

[MakeUseOf Explains] Click the link below to view a document which describes the browser cache, and how to clear it.

http://www.makeuseof.com/tag/browser-cache-makeuseof-explains/

[MakeUseOf Explains] Click the first link below to view a web page which explains the differences between a Worm, a Trojan, and a Virus.

http://www.makeuseof.com/tag/difference-worm-trojan-virus-makeuseof-explains/

or

View video here.

Check out this video:

To sign up, contact Pat Fellows - patricia.fellows@uwex.uwc.edu

First verify you are using the correct user name and password when attempting to log into your account. The standard user name convention for faculty and staff is "firstname.lastname" (e.g. john.smith). If you are still unable to log in, you should try resetting your account password. To do this, go to https://portal.uwex.uwc.edu/reset/, enter your User name, and answer two of the security questions you previously choose. If you answer the security questions correctly a page will display where you can select a new password.

If you have never used this utility, click on the link labeled "First time user?" Initially you will need to authenticate providing the personal information requested. If the information you entered matches your Human Resources file, you will be prompted to Select 3 to 5 security questions and answers. Once you have completed selecting and answering your security questions a page will display where you can select a new password. If you are still unable to log in with your account, please inform the Service Center by selecting one of the 3 options listed under the "Get Support" heading to the left of this FAQ.

If you have applied and been accepted to a UW Colleges institution and you have waited 24 hours after receiving your letter of acceptance, please contact Central IT at:

Toll Free 888-893-9892

Local (Dane County WI) 608-262-5034

CAMPUS

CODE

PERSONNEL

PHONE NUMBER

UW-Baraboo/Sauk County

1006 Connie Road

Baraboo, WI  53913

Phone:  608-355-5200

Fax:  608-355-5310

R-15

BRB

Dean:  Thomas Pleger

Assoc. Dean:  Tom Neal

Asst. Dean: David Armstrong

Ex. Asst:  Christine Clark

Human Resources:  Nena Beier

Payroll/Backup:  Samantha Kimball

608-355-5201

608-355-5235

608-355-5242

608-355-5222

608-355-5276

608-355-5210

UW-Barron County

1800 College Drive

Rice Lake, WI  54868

Phone:  715-234-8176

Fax:  715-234-1975

R-18

BRN

Assoc. Dean for Student Affairs and Enrollment Management/Campus Administrator: Brittany Nielsen

Assoc. Dean for Administration and Finance:  Michelle Boernke

Regional Ex. Officer and Dean:  Keith Montgomery

 

715-234-8176, X5402

715-234-8176, X5405

715-234-8176, X5431

 

UW-Fond du Lac

400 University Drive

Fond du Lac, WI  54935

Phone:  920-929-1101

Fax:  920-929-7640

R-20

FDL

Dean:  John Short

Assoc. Dean:  Khaled Hussein

Asst. Dean:  Bethany Rusch

Ex. Asst:  Renee Anderson

Payroll/Classified/Student/LTE:  Tracy Schwinn

Payroll/Unclassified:  Renee Anderson

920-929-1106

920-929-1109

920-929-1137

920-929-1106

920-929-1134

920-929-1106

UW-Fox Valley

1478 Midway Road

Menasha, WI  54952

Phone:  920-832-2600

Fax:  920-832-2674

R-22

FOX

Dean:  Martin Rudd

Assoc. Dean:  Bill Bultman

Asst. Dean:  Jim Eagon

Ex. Asst:  Juli McGuire

Payroll/Classified/Student:  Steven Bloedow

Payroll/Unclassified:  Juli McGuire

920-832-2610

920-832-2696

920-832-2614

920-832-2610

920-832-2613

920-832-2610

UW-Manitowoc

705 Viebahn Street

Manitowoc, WI  54220

Phone:  920-683-4700

Fax:  920-683-4776

R-24

MAN

Dean:  Charles Clark

Assoc. Dean:  John Wright

Asst. Dean:  Bruce Peters

Asst. Dean/Student Affairs: George Henze

Ex. Asst:  Ann LaForce

Payroll:  Kathy Graycarek

920-683-4711

920-683-4722

920-683-4712

920-686-6040

920-683-4710

920-683-2828

UW-Marathon County

518 South 7th Avenue

Wausau, WI  54401

Phone:  715-261-6100

Fax:  715-261-6333

R-28

MTH

Dean:  Keith Montgomery

Assoc. Dean:  Ronald Lippi

Asst. Dean:  Gigi Koenig

Ex. Asst:  Charlene Schmidt

Payroll/Unclassified:  Charlene Schmidt

Payroll/Student/Classified: Sara Beliunas

715-261-6223

715-261-6262

715-261-6222

715-261-6221

715-261-6221

715-261-6224

UW-Marinette

750 West Bay Shore

Marinette, WI  54143

Phone:  715-735-4300

Fax:  715-735-4304

Dean Office Fax: 715-735-0284

R-30

MNT

Dean:  Paula Langteau

Assoc. Dean:  Keith West

Asst. Dean: Kurt Willmann

Ex. Asst:  Roseann Stenstrup

Payroll: Roseann Stenstrup

Payroll/Backup/Student:  Penny Aguilar

715-735-4300, X4339

715-735-4300, X4352

715-735-4300, X4331

715-735-4300, X4339

715-735-4300, X4339

715-735-4300, X4330

UW-Marshfield/Wood County

2000 West Fifth Street

Marshfield, WI  54449-3310

Phone:  715-389-6500

Fax:  715-389-6517

R-32

MSF

Dean:  Patricia Stuhr

Assoc. Dean:  Iddi Adam

Asst. Dean:  Michelle Boernke

Ex. Asst:  Ann Komanecki

Payroll/Classified:  Michelle Boernke

Payroll/Unclassified:  Ann Komanecki

Payroll/Student:  Kim Valenza

715-389-6521

715-389-6527

715-389-6537

715-389-6538

715-389-6537

715-389-6538

715-389-6536

UW-Richland

1200 Highway 14 West

Richland Center, WI  53581

Phone:  608-647-6186

Fax:  608-647-2275

R-34

RLN

Dean:  Patrick Hagen

Assoc . Dean:  Brandon Fetterly

Asst. Dean:  Dundee McNair

Ex. Asst:  Lori Norman

Payroll/Classified:  Derek Kalish

Payroll/Unclassified:  Lori Norman

608-647-6186, X225

608-647-6186, X103

608-647-6186, X234

608-647-6186, X222

608-647-6186, X238

608-647-6186, X222

UW-Rock County

2909 Kellogg Avenue

Janesville, WI  53546-5699

Phone:  608-758-6565

Fax:  608-758-6564

R-35

RCK

Dean:  Carmen Wilson

Assoc. Dean:  Tricia Clasen

Asst. Dean/Business Services:  Jon Fons

Asst. Dean/Student Services: Kristin Filhouer

Ex. Asst:  Darcy Good

Payroll/AAS, Classified, LTE, Student:  Pat Ellis

Payroll/Faculty, IAS: Darcy Good

Payroll/Backup:  Melinda Zweifel

608-758-6565, X300

608-758-6565, X325

608-758-6565, X140

608-758-6565, X290

608-758-6565, X310

608-758-6565, X115

608-758-6565, X310

608-758-6565, X129

 

 

 

 

UW-Sheboygan

1 University Drive

Sheboygan, WI  53081-4789

Phone:  920-459-6600

Fax:  920-459-6602

R-37

SHB

Dean:  Jacquelyn Joseph-Silverstein

Assoc. Dean:  Missy Skurzewski-Servant

Asst. Dean:  Brian Stout

Ex. Asst:  Joy Markelz

Payroll:  Kelly Reif

Payroll/Student:  Vince Arenal

920-459-6610

920-459-5945

920-459-6658

920-459-6610

920-459-6613

920-459-6688

UW-Washington County

400 University Drive

West Bend, WI  53095

Phone:  262-335-5200

Fax:  262-335-5220

R-38

WSH

Dean:  Paul Price

Asst. Dean:  Daniel Anhalt

Ex. Asst.  Terry Seil

Payroll/Student:  Gloria Wabanimkee

Payroll/Classified:  Jean Rogers

Payroll/Unclassified:  Terry Seil

262-335-5203

262-335-5211

262-335-5203

262-335-5205

262-335-5215

262-335-5203

UW-Waukesha

1500 University Avenue

Waukesha, WI  53188

Phone:  262-521-5200

Fax:  262-521-1026

R-39

WAK

Dean:  Dr. Harry Muir

Assoc. Dean:  Dr. Joseph Foy

Asst. Dean:  Thomas Congdon

Ex. Asst:  Debbra Cole

Asst. to Assoc. Dean: Brenda Dugan

Payroll/Classified:  Michelle Menigoz

262-521-5435

262-521-5214

262-521-5430

262-521-5435

262-521-5433

262-521-5431

UW Colleges Online

34 Schroeder Ct, Suite 200

Madison, WI  53711

Phone:  1-877-449-1877

Fax:  608-270-7112

R-40

ONL

Dean:  Glena Temple

Assoc. Director:  Michael Bartlett

Business Manager/Payroll/non-instructional:  Robin Dax

Ex. Asst/instructional:  Olivia Kroll

 

608-270-7101

608-270-7119

608-270-7102

 

608-270-2771

UWC-Central

780 Regent Street

Madison, WI  53715

 

432 N. Lake Street

Madison, WI  53706

R-01

CTL

Chancellor/Interim:  Aaron Brower

Asst to Chancellor:  Barbara Sandridge

Vice Chancellor:  Greg Lampe

Ex. Asst:  Sharon Brickl

Assoc. Vice Chancellor:  Rex Hieser

Vice Chancellor/Interim:  Jason Beier

Controller:  Laurie Grigg

Asst. Budget Director:  Sylvia Fredericks

Special Asst:  Patti Wise

Registrar:  Larry Graves

Asst. Vice Chancellor:  Colleen Godfriaux

 

Human Resources:

Director/HR:  Pam Dollard

Benefits  Supervisor:  Dianne Saari

Office Manager:  Lynn Weber

 

HR Manager:  Chee Lee

Payroll: Derek Allen

Benefits:  Julie Leighty

·         Central

·         Barron County

·         Fox Valley

·         Marathon

·         Marshfield

·         Rock County

·         On-Line

 

HR Manager:  Vacant

Payroll:  Quin Knuteson

Benefits:  Michael Hutchinson

·         Baraboo

·         Fond du Lac

·         Manitowoc

·         Marinette

·         Richland

·         Sheboygan

·         Washington

·         Waukesha

608-262-3786

608-262-3786

608-263-1794

608-263-1794

608-263-7217

608-265-3040

608-263-3191

608-890-4683

608-265-8609

608-262-9048

608-265-9807

 

 

608-890-1066

608-890-0228

608-262-0534

 

608-265-5767

608-265-2392

608-262-6169

 

 

 

 

 

 

 

 

 

608-262-8935

608-890-4798

608-890-4596

UW Colleges D2L site: https://d2l.uwc.edu//

Enrollment in D2L occurs one day after enrollment in a course in PRISM. Note also that your instructor may not use D2L and therefore, you would not see your course listed in the My Courses widget on the homepage.

You can waste a lot of time trying to get a document to look right. These power user tricks will help speed your formatting chores.

To log in to PRISM, make sure you have already applied to a UW Colleges campus and have been accepted. The PRISM log-in page is located at http://uwc.edu/prism/.

Shortly before the start of the fall 2013 semester, several web browser makers released new versions of their web browsers, new versions that deliberately established new and more restrictive rules for links, embedded items, and other web content. As a result, web browsers now decline to open or load web content that worked in the past.

 What is being blocked is called Mixed Content.  This is content that is non-secure web content on a secure web page.  Things like links, scripts, external style sheets and eventually images, embedded audio and video.  

This is being done to provide a safe and secure environment.  It is a known issue for us with FIreFox in D2L.

The best way for us to address this is to share a nicely done tutorial from Millersville University.  https://wiki.millersville.edu/display/d2ldocs/understanding+mixed+content#Understandingmixedcontent-Asaninstructorinoneormorecourses%2ChowmayIfixmycontent%3F

One key point is that in IE we tend to not see any issues and in most other browsers there is a “Shield” that can be clicked on to allow the content to be viewed.  Safari does not block mixed content.

 

For more information, check out the info from Millersville University.  (Special thanks to them for their work on this tutorial.)

 

Yes, the Outlook 365 email & calendaring solution will work on most mobile devices. However, the functionality of some features may be limited compared to the web version. To find out details on mobile device compatibility please visit Microsoft’s Outlook 365 Mobile Device Comparison Website.

Additional mobile device setup instructions can be found on Outlook Web App Help.