We are happy to answer any general questions you may have about physical computer operations or software recommendations; however, our support for these devices is limited in a number of ways. Unfortunately, the Central IT Service Center does not support the personal computers of students, faculty, or staff unless support is needed for an application being run in direct relation to work activities (e.g. Citrix). The computers we do support are located in the city of Madison in a variety of locations including the Extension buildings on Lake St., Charter St., and Lowell Hall. All of the computers we support have an asset tag on them that says "Property of UWCX" followed by a series of characters beginning with "ADM-" The location of the sticker may vary but unless this sticker is present on the machine, we do not support it.

If your computer has another prefix on it such as "ONL" or "MNT" it probably belongs to the corresponding campus and you will need to contact them in order to get your computer repaired. Those who are working in the UW-Extension county offices will need to contact your county IT people for physical computer issues. If you feel as though your issue is NOT a local workstation issue, feel free to give us a call or send us an e-mail so that we can make a better determination.

Go to this webpage: 

https://survey.uwc.edu/UwcSurvey/Login.aspx

Bookmark the page for easy access in the future.

Share what you see on your iPhone by following these instructions.

http://snippingtool.net/iphone/screenshot-of-iphone-how-to-take-iphone-screenshot

For those that use both an iPad and a PC here is how to transfer files between the two devices.

 Here is a short article on some basic steps published by DoIT.

Here is the information provided by Human Resources.

v  Remote Email Access

     UW Colleges and UW Extension Faculty and staff may access their Campus Email via the Outlook Web Access client (OWA) from any computer with an   active Internet connection.

     Link to UWCX OWA (Outlook Web Access Client):  https://mail.uwex.uwc.edu/owa/     NOTE: OWA will open in your PC systems default web browser. 

     Enter your UWCX username & password; username (a.k.a.) UWEX Net ID, or UWC PRISM ID (OPERID).  Most usernams are formatted "firstname.lastname".

OWA is a light version of the MS Outlook desktop client. OWA has most of the same functionality if opened in Internet Explorer (IE).  If opened in a non-Microsoft web browser (e.g. Mozilla Firefox, Google Chrome) an even slimmer version of MS Outlook is presented. 

v  Remote access to Files and Folders stored on a UWCX network server

There are a couple services that enable access to files and folders stored on a UWCX network server from a remote location.  The service available to you is dependent upon at which institution UW-Colleges or UW-Extension you are employed.

UW Colleges employees use the WebDAV service. WebDAV is an abbreviation for Web-based Distributed Authoring and Versioning. WebDAV provides the ability to create, change and move documents on a remote server as if they were stored in a local directory on your personal computer.  It replaces FTP (File Transfer Protocol) and VPN (Virtual Private Network) for transferring files between your personal campus network folder [Z:\], and your home computer. WebDAV can be set up on Windows or Apple Macintosh computers for access only to faculty and staff (personal) folders (directories), which are more familiar to some as their "My Documents." folder, or Z:\ drive.

This service is not available for network folders shared with other faculty and staff.  Please contact your local campus IT staff for more information and instructions on how to enable this service on your home PC.  If you are unable to connect to personal network folder with WebDAV, contact the CITS Service Desk Toll Free at 888-893-9892.  Request a verification that your network account is set up for the WebDAV service. 

UW-Extension employees who are located on the UW Madison campus at 432 N. Lake Street (Extension Building), 622 Langdon Street (Lowell Hall), 45 N. Charter Street (Bulk Mail Bldg.), 780 Regent Street, and some employees located at 720 Langdon Street (Pyle Center), and 644 W. Washington Avenue (City Station) have a couple ofremote access options available to them dependent upon what network files, or other UWCX resources they wish to access.

A request can be submitted via the Self Service web form or This access needs to be enabled by Central IT.  Contact the UWCX Service Center at (608) 262-5034 to request this service.

v    Files and Folders stored on local PC hard drive in my office.

This type of functionality is usually reserved for people who need to continue to work on the network in an emergency situation such as a pandemic flu (e.g. H1N1).   If you are granted permission for this access it is done through the use of our Citrix Web application (for which there are a limited number of licenses).

Contact the UWCX Service Center at (608) 262-5034 or Toll Free at (888) 893-9892 to request this service.  Your request will be escalated to UWCX Central ITS management for consideration.  If you are granted access to the utility you will be contacted and provided instructions to:

• Install the Citrix Web application on your personal computer
• Login to the application with your network login credentials
• Use the Remote Desktop application to gain access to the computer in your office from a remote location.

NOTE: The computer in your office, e.g., the PC you are accessing remotely, must be powered on, and connected to the local area network to ensure the Remote Desktop application can connect. If the PC is powered off or disconnected from the network, you will not be able to access the PC successfully from a remote location.

UW-Extension active faculty & staff, and UW-Colleges active faculty, staff & students may download and install Symantec's Endpoint Protection free, for use on their home computers.

Download Symantec Endpoint Protection here.

How to recognize phishing email messages, links, or phone calls

Phishing email messages, websites, and phone calls are designed to steal money. Cybercriminals can do this by installing malicious software on your computer or stealing personal information off of your computer.  Cybercriminals also use social engineering to convince you to install malicious software or hand over your personal information under false pretenses. They might email you, call you on the phone, or convince you to download something off of a website.

What does a phishing email message look like?

Here is an example of what a phishing scam in an email message might look like:

·         Spelling and bad grammar. Cybercriminals are not known for their grammar and spelling. Professional companies or organizations usually have a staff of copy editors that will not allow a mass email like this to go out to its users. If you notice mistakes in an email, it might be a scam. For more information, see Email and web scams: How to help protect yourself.

·         Beware of links in email. If you see a link in a suspicious email message, don't click on it. Rest your mouse (but don't click) on the link to see if the address matches the link that was typed in the message. In the example below the link reveals the real web address, as shown in the box with the yellow background. The string of cryptic numbers looks nothing like the company's web address. 

Links might also lead you to .exe files. These kinds of file are known to spread malicious software.

·         Threats. Have you ever received a threat that your Hotmail account would be closed if you didn't respond to an email message? The email message shown above is an example of the same trick. Cybercriminals often use threats that your security has been compromised. For more information, see Watch out for fake alerts.

·         Spoofing popular websites or companies. Scam artists use graphics in email that appear to be connected to legitimate websites but actually take you to phony scam sites or legitimate-looking pop-up windows.

·         Cybercriminals also use web addresses that resemble the names of well-known companies but are slightly altered.

·         Alarmist messages and threats of account closures.

·         Promises of money for little or no effort.

·         Deals that sound too good to be true.

·         Requests to donate to a charitable organization after a disaster that has been in the news.

Adapted from these sites: 

http://www.microsoft.com/security/online-privacy/phishing-symptoms.aspx

and

http://www.microsoft.com/security/online-privacy/phishing-scams.aspx

 Other FAQs about phishing:  http://www.microsoft.com/security/online-privacy/phishing-faq.aspx

[MakeUseOf Explains] Click the first link below to view a web page which explains the differences between a Worm, a Trojan, and a Virus.

http://www.makeuseof.com/tag/difference-worm-trojan-virus-makeuseof-explains/

or

View video here.

Check out this link: 

To sign up, contact Pat Fellows - patricia.fellows@uwex.uwc.edu 

Instructions to connect to the Exchange server to get your email through Outlook.